concierge

support to ensure you enjoy the best stay possible

24/7 support

The Bella Vista Concierge team is dedicated to making your holiday both memorable and stress-free. A true Lucca local, Manuela brings invaluable knowledge and speaks multiple languages. She offers transparent, tailored advice with proactive and thoughtful service, ensuring your vacation is not only logistically seamless but also the experience of a lifetime.

how can we help?

We can assist you with practical details (check-in times, rooming arrangements, transfers, car hire, maid service, pre-arrival groceries and in-villa wine deliveries), and organising any holiday-enhancing activities.

Experiences range from cultural and culinary activities (special interest guided tours, cookery lessons, in-villa dinners, wine-tastings, language classes etc) to artisan shopping and tours to places only locals know about!

From the eve of your holiday at Bella Vista until the day you leave you’ll be looked after. Our team is on hand 24/7 for the entire duration of your stay, always at the end of the phone and always ready to meet you at your apartment. Whether you need a good restaurant recommendation, a ticket for the opera, help planning excursions, or assistance with some aspect of the villa, we are here!